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Privacy Policy

This notice was last updated on the 25 May 2018.

Your privacy is important to and in line with the General Data Protection Regulations (GDPR) we have developed a Privacy Notice that covers why we collect and use your information. This privacy notice ensures that your personal data will be processed fairly and lawfully and in a transparent manner.

Please take a moment to familiarise yourself with our privacy practices.


1. Why we collect and process the data collected

The Welsh Government will be the Data Controller for the personal data you provide through the Contact Us Form on the site or by emailing direct using In line with our public task the data will be used to identify you and provide you with the most appropriate support from our service teams.


2. Who will have access to your data

The collected information will be accessible by the Welsh Government, and its system technical administrators who support the I.T. system.

Under data protection legislation, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.

We do not pass on your details to any third party and our System technical administrators will not use your details in any way.


3. How long are your details kept

Your details will be retained on our systems in line with Welsh Government retention policy for up to 2 years as part of our ongoing training and quality reviews.


4. Your rights

Under the data protection legislation, you have the right to:

  • access the personal data the Welsh Government holds on you;
  • require us to rectify inaccuracies in that data;
  • (in certain circumstances) object to or restrict processing;
  • (in certain circumstances) your data to be ‘erased’;
  • lodge a complaint with the Information Commissioner’s Office (ICO) who is our independent regulator for data protection.

The contact details for the Information Commissioner’s Office are:

Customer Contact
Wycliffe House
Water Lane

Telephone: 01625 545 745 or 0303 123 1113

For further information on your information rights you can contact the Data Protection Officer;

Welsh Government
Cathays Park
CF10 3NQ

Email address: (link sends e-mail)


5. The Freedom of Information Act and your Information

The Freedom of Information Act 2000 and the Environmental Information Regulations 2004 allow the public to ask to see information held by public bodies, including the Welsh Government. The information you provide us may be the subject of a freedom of information request by another member of the public. If this happens, we would consult with you to seek your views before responding to such a request.


6. Changes to this policy

The Welsh Government may make changes to this privacy policy at any time. Changes will be posted here and are effective immediately. When changes occur to this policy, if we are still holding your personal data, we will contact you on the email address we have recorded in your account to enable you to review the new version.


7. Other information collected on this website

We monitor user activity to enhance content provided on this site. This website uses Google Analytics, a web analytics service provided by Google Inc. ('Google'). Google Analytics uses 'cookies' and JavaScript code to help analyse user activity on websites. The information generated about your use of the website (including your IP address) will be transmitted to and stored on Google servers in the United States.

Google will use this information to produce user activity reports for this website. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

Google will not associate your IP address with any other data previously held. You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note that if cookies are disabled, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Read Google's Privacy Policy and Google's Terms of Service for detailed information.

This site, from time to time, links to SurveyMonkey forms for data collection. This data is processed in the US and its handling satisfies the provisions of the Data Protection Act.

We collect information direct from you when you register your details on the website (e.g. so that we can send you information, now or in the future; and if you enter any competition featured on the website. The data we collect may include personal data and may include your name, email address and home address. We are required by H.M. Revenue & Customs to store and collect information about the country you live in. By disclosing personal information to us, you consent to the collection, storage and processing of information as set out in this Privacy Policy.


8. Cookies

Cookies are small text files sent to your computer or mobile device by the websites that you visit. They help make websites work better and provide information to the owners of the site. For instance, this site uses YouTube cookies to embed videos in its pages and Google Analytics cookies to track users’ behaviour whilst on the site. By understanding how people use our site, we can improve the navigation and content to better meet people’s needs. The information collected by the Welsh Government includes IP address, pages visited, browser and operating system. The data will not be used to identify any user personally. The cookies we use on our site are:


CookieNameDescription & Purpose

Google Analytics

_utmaLike _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to the site or to a certain page
 _utmbThis works with _utmc to calculate the average length of time you spend on the site
 _utmcThis works with _utmb to calculate when you close your browser
 _utmzThis tells us how you reached the site (e.g. from another website or a search engine)


__atuvcUsed by the AddThis social sharing buttons
 __atuvsUsed by the AddThis social sharing buttons

Drupal cookies

has_jsDrupal uses this cookie to indicate whether or not the visitors browser has JavaScript enabled.

Cookie control widget

cookie_agreedStores your cookie control preference. This is always set.